Privacy Policy for Poolstar APP

We greatly value your privacy and fully recognize the importance of protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our APP (hereinafter referred to as "this APP"). Please read this Privacy Policy carefully before using this APP to ensure you fully understand and agree to our practices.

1. Introduction to the APP

Poolstar APP is a mobile application that connects with various Poolstar intelligent pool cleaning robot products. Through the APP, you can control the functions of the robot, monitor its working status at any time, improve pool maintenance efficiency, and enjoy a smarter and more convenient user experience.

By connecting to the Pool Star APP, you can easily unlock more features:

• Oneclick mode switching: The product supports multiple working modes. With a simple oneclick operation, users can select the most suitable cleaning mode according to the actual conditions of the pool (such as pollution level, cleaning area, etc.). Whether it is waterline cleaning, wall cleaning, or floor cleaning, all needs can be met, making pool cleaning more personalized and efficient.
• Firmware upgrade: Users can remotely upgrade the firmware of the pool cleaning robot at any time to ensure the robot always runs the latest software version, enjoys newly added functions and performance optimizations, and experiences the latest intelligent technology continuously.
• Realtime battery monitoring: Monitor the robot’s battery level in real time so that users can keep track of the device’s power status at all times. The system will send a timely alert when the battery is low to avoid affecting cleaning performance due to power depletion.
• Work data tracking: The Pool Star APP records and displays the robot’s accumulated working time, cleaning times, and other data, allowing users to clearly understand the device usage. With this data, users can arrange the robot’s work more scientifically, optimize the cleaning cycle, thereby improving cleaning effectiveness and reducing device wear.
• Fault alarm: Once the robot malfunctions, the APP will notify the user promptly through the alarm function. The system also provides an intelligent diagnostic tool to help users quickly identify problems, offer solutions, or guide simple maintenance.

2. Information We Collect

Usage Information:

During your use of this APP, we may automatically collect your device information (such as device model, operating system version, screen resolution, etc.), Bluetooth information, network information (such as IP address, network type, etc.), and your operation records within this APP (such as browsing records, search records, click records, etc.) to optimize APP functions and improve user experience.

3. How We Use Information

Provision of services:

We use your device information mainly to obtain Bluetooth and network information. The network is used to run our APP, and Bluetooth is used to connect to the intelligent pool cleaning robot provided to customers and control the robot through the APP.